Return Policy Page

**1. Overview**

At [Your Company Name], we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make your shopping experience hassle-free.

**2. Eligibility**

To be eligible for a return, your item must meet the following criteria:

- The item must be in its original condition, unused, and in the same packaging as when you received it.

- You must initiate the return process within 14 days from the date of purchase.

**3. Items Excluded from Returns**

Certain items are not eligible for return, including:

- [List any specific items that are not eligible for return, e.g., perishable goods, personalized items, etc.]

**4. Return Process**

To initiate a return, follow these steps:

- Contact our customer support team at [contact email/phone] to request a return.

- Provide your order number, the item(s) you wish to return, and the reason for the return.

- Our team will provide you with a Return Authorization (RA) number and further instructions.

**5. Shipping and Costs**

- Customers are responsible for return shipping costs, unless the return is due to our error.

- We recommend using a trackable shipping method for your return.

- Refunds will not include the original shipping charges unless the return is due to our error.

**6. Refunds**

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

- Refunds will be processed to the original payment method used for the purchase.

- It may take [number of days] days for the refund to be reflected in your account.

**7. Exchanges**

If you wish to exchange an item, please contact our customer support team. We will assist you in placing a new order and facilitate the return of the original item.

**8. Damaged or Defective Items**

If you receive a damaged or defective item, please contact us immediately with details and photos. We will provide instructions for a return or replacement.

**9. Contact Information**

If you have any questions or concerns about our return policy, please contact us at info@owlio.net.

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